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Property management

Merfaq

A fully Arabic (RTL) web app that brings properties, units, owners, tenants, contracts, invoices, maintenance and reports into one place.

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How Merfaq was designed

Everything exists, but in different places

In a property business, information is split between a spreadsheet, a chat app, a ledger and a phone reminder. Nobody is sure which copy is right, or who owns the contract that ends next month.

The problem is not missing features. It is that no single place answers today's question. So the design of Merfaq started from the question, not from the screen.

Who opens the screen

One platform, four menus

Pick a role to see what they see first: each role has its own menu and permissions, and the first screen answers their first question.

Their first question

How is the whole system doing today?

Our decision: The first page gathers every section, and users and their permissions are one tap away, because this is the only role that sees everything.

Their first question

What do I record now, and where?

Our decision: A menu with only what is theirs, and forms in clear steps with required fields marked, so nobody gets lost in the finance sections.

Their first question

What is due, and what is paid?

Our decision: Invoice lines and tax sit in one place, the status (paid, pending, overdue) is visible, and a PDF download is one tap.

Their first question

What are the team's jobs today?

Our decision: A menu of only four items, mainly maintenance and workers, so a team leader never sees what is not theirs.

Our decisions

Three small decisions, and why we made them

A long contract becomes six steps

One form with every field wears out whoever fills it. We split it into six steps and numbered contracts automatically, so nobody is asked for what the system already knows.

The alert goes to the user, not the other way round

A contract's end date could have stayed a column in a table. We made it an alert that appears ahead of time, where the user looks first.

Right-to-left from the start

Titles, arrows, icons and column order are drawn for Arabic first, not mirrored from an English version where they feel wrong.

What it includes

  • DashboardProperties, available units, active contracts, revenue and expenses.
  • Properties and units13 property types, a 4-step wizard and a map location picker.
  • Contracts6-step wizard, automatic numbering and expiry notices.
  • InvoicesRevenue and expenses, line items and tax, PDF download.
  • MaintenanceRequests with priority, status and photos, plus workers.
  • ReportsMonthly revenue and occupancy, with PDF and CSV export.
  • RolesFive roles, with navigation that follows the role.

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